In this episode of In The Know, Magellan’s Chairman and CIO Hamish Douglass, talks to Kevin Johnson, President and Chief Executive Officer of Starbucks.
Kevin Johnson joined Starbucks after 32 years at Microsoft and applies lessons from the tech industry to drive innovation at the world’s largest coffee house chain. This focus on innovation and an extraordinary and enduring dedication to culture and shared values, has helped unite Starbuck’s 400,000 staff, successfully steering the business through the covid crisis.
In this wide reaching interview we find out how Starbuck’s 4,000 stores in China are faring in the face of ongoing US / China tensions, how the brand managed the well documented racial discrimination incident in one of its stores in Philadelphia, the Black Lives Matter movement, and why putting people before profits is the driving force behind the business’s resilience during covid-19.
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